hank you for purchasing from ematlab.com. We strive to provide high-quality MATLAB simulations, tutorials, and digital resources. Please read our refund policy carefully before making a purchase.
1. Nature of Digital Products
All products sold on ematlab.com are digital downloads. Once a purchase is completed and access is provided, the product is considered delivered.
2. No Refund Policy
Due to the nature of digital products, all sales are final, and we generally do not offer refunds, returns, or exchanges once the product has been downloaded or accessed.
3. Exceptions
Refunds may be considered only under the following circumstances:
- The file is corrupted or cannot be opened
- The download link does not work and the issue cannot be resolved
- You were charged multiple times for the same product
- The product delivered is significantly different from its description
In such cases, we will first attempt to resolve the issue by providing a replacement file or support.
4. Refund Request Process
To request a refund, please contact us within 7 days of purchase with the following details:
- Full name
- Email used for purchase
- Order details or receipt
- Description of the issue
- Supporting screenshots (if applicable)
5. Resolution Timeline
We will review your request and respond within 3–7 business days. Approved refunds will be processed through the original payment method.
6. Non-Refundable Situations
Refunds will NOT be issued for:
- Change of mind after purchase
- Lack of technical knowledge to use the files
- Software compatibility issues not stated in product description
- Academic performance or project outcomes
- Failure to read product details before purchase
- Downloaded files being shared or misused
7. Technical Support
If you experience any issues accessing your files, please contact us and we will assist you in resolving the problem.
8. Policy Updates
We reserve the right to modify this Refund Policy at any time. Updates will be posted on this page with the revised date.
9. Contact Us
For refund requests or support, please contact: jkd.power.energy.solutions@gmail.com